(Random photo of me drinking tea with a vibrator in Dun Laoghaire)
When you're a small business in Ireland, you live and die by your customer service, and when you work as an online sole trader like me, the job can be very isolating at times. So when I get such wonderful feedback like this, it really warms my heart. I genuinely strive to do right by my customers, and I'm so delighted when that's recognised.
Quick note: I asked the customer in question if I could post her comments here, and she agreed.
"I would like to write to complement Shawna and the Sex Siopa team. I have never experience such excellent customer service with a company before. There was a small issue with a product I had bought and I emailed (after office hours) to express my disappointment and within the hour of emailing I got a heartfelt apology and replacement popped in the post the next day. I have recommended Sex Siopa to friends and would sincerely reccommend them and their amazingly beautiful and unusual products to readers. Long may your business prosper."